Shipping Information
At Fifth Surface, we’re proud to offer FREE shipping on all subscription orders.
Order Processing Times
Please allow 1–3 business days for your order to be processed and dispatched after it is placed.
An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your delivery address.
During peak periods, promotional events, and holidays, processing times may take up to 7 business days.
Estimated Shipping Times
Estimated delivery times refer to the transit period after your order has been dispatched to the shipping carrier.
Delivery times can vary depending on your location, local carrier operations, customs processing, and other factors.
Please refer to the estimated shipping times below:
🇺🇸 United States: 4-11 Business days
🇨🇦 Canada: 4-14 Business days
🌎 International: 4-14 Business days
Please keep in mind that these are estimates and not guaranteed delivery dates.
During holidays, peak shipping periods, or unexpected carrier disruptions, shipping providers may experience delays in transit or tracking updates that are outside of our control. International shipments may also experience additional delays due to customs processing.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information that you can use to follow your package as it makes its way to you.
You can also visit our Track Your Order page and enter your tracking number to view the latest available shipping updates.
If you cannot locate your tracking information or have questions about your shipment, please contact us at [SUPPORT EMAIL] and we’ll be happy to help.
Order Changes & Accurate Shipping Information
Customers are responsible for ensuring that all shipping information entered during checkout is complete and accurate.
Incorrect or incomplete shipping information may result in delays, delivery issues, or cancellation of your order.
If our system identifies a potential issue with your shipping address, our customer support team may contact you by email to verify your information. If we are unable to confirm the correct details, we reserve the right to cancel the order.
If you notice an error in your shipping information after placing your order, please contact us at thefifthsurface@gmail.com within 24 hours.
We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
Delayed Deliveries
We understand how important it is to receive your order on time, and we work to process and ship all Fifth Surface orders as quickly as possible.
However, shipping delays can occasionally occur due to circumstances outside of our control. These may include:
- Severe weather
- Transportation disruptions
- Carrier delays
- Customs processing
- Address verification issues
- Product availability
- Payment processing delays
- High-volume holiday periods
If we become aware of an issue affecting the processing or shipment of your order, we will do our best to keep you informed.
While Fifth Surface cannot guarantee an exact delivery date or be held responsible for delays caused by third parties or circumstances outside of our control, our team will always do what we reasonably can to help resolve shipping issues.
Lost or Stolen Packages
We understand how frustrating it can be when a package cannot be located.
Once an order has been transferred to the shipping carrier, the delivery process is largely handled by the carrier. If your tracking information indicates an issue or your package appears to be lost or stolen, please contact us.
Our team will do our best to assist you and may work with the shipping carrier to investigate the shipment.
We may also ask you to contact the carrier directly, as they may require information from the recipient when opening a lost-package claim.
Please note that Fifth Surface is not automatically responsible for packages that are lost or stolen after being transferred to the carrier, and these situations may fall outside of our standard refund policy.
However, every situation will be reviewed individually, and depending on the circumstances, we may be able to offer additional assistance or a replacement.
For packages marked as delivered but believed to have been stolen, the shipping carrier may recommend filing a police report or taking additional steps before a claim can be completed.
Shipping Policy Changes
Fifth Surface reserves the right to modify or update this Shipping Policy at any time.
Customers are responsible for reviewing the most current version of the Shipping Policy before making a purchase.
By purchasing Fifth Surface products, you acknowledge and agree to the terms outlined in this Shipping Policy, including any future updates or modifications.